Ballard New York — Return & Exchange Policy

1. Return Window

We accept returns and exchanges within 30 days of delivery for domestic U.S. orders.

All merchandise must be unworn, unwashed, and in its original condition, with tags and packaging intact. International returns are subject to the terms outlined below.

Use our return portal to start a return.

2. Domestic (U.S.) Returns

• Customers are responsible for return shipping costs. Ballard New York is pleased to offer complimentary outbound shipping on qualifying orders; however, return shipping is at the customer's expense.

• To initiate a return, please visit our online returns portal and follow the instructions to submit your request.

• Once approved, customers may purchase a return shipping label through the available shipping options. Applicable shipping charges will be presented during the return process.

• Return shipments should include tracking information so that their progress can be monitored.

• Once merchandise has been received and inspected, refunds will be processed within 5–7 business days to the original payment method, unless store credit is requested.

• Once store credit has been issued, it cannot be redeemed for cash.

For assistance, please contact info@ballardnewyork.sbs.

3. International Returns

• International customers are responsible for all return shipping costs, applicable duties, and taxes.

• Please contact info@ballardnewyork.sbs to obtain return authorization and shipping instructions.

• We recommend using a trackable and insured shipping service.

• Once returned merchandise has been received and inspected, refunds will be processed within 5–7 business days, less any applicable non-refundable shipping charges.

4. Made-to-Order Items

Our made-to-order belts are individually cut and assembled after an order is placed. As such, these items are final sale and are not eligible for returns or refunds.

Size exchanges may be requested within 14 days of delivery, provided the item is unworn and in its original condition. To request an exchange, please contact us directly at the email address listed below, including your order number.

Customers are responsible for exchange shipping costs. All exchanges are subject to availability.

This policy does not affect your rights in the event of a defective or incorrectly fulfilled order.

5. Conditions for Return

• Merchandise must be unworn, unwashed, unused, and in its original condition, with all original tags and packaging intact.

• Items explicitly marked Final Sale at the time of purchase are not eligible for return or exchange, except where required by law.

• Ballard New York reserves the right to decline returns that do not meet these conditions, subject to applicable law.

6. Refund Processing

Approved refunds will be issued to the original payment method within 5–7 business days of receiving and inspecting returned merchandise.

Original shipping charges, where applicable, are non-refundable, except where required by law.

You will receive an email confirmation once your refund has been processed. Please allow additional time for your financial institution to reflect the transaction.

7. Exchanges & Store Credit

We are happy to accommodate exchanges for an alternate size or color, subject to product availability.

To initiate an exchange, please visit our online returns portal and select your preferred replacement item.

• Customers are responsible for the cost of shipping the original merchandise back to Ballard New York.

• Ballard New York provides complimentary standard outbound shipping on the first replacement shipment for approved domestic exchanges.

• Additional exchanges may incur outbound shipping charges.

• All exchanges are subject to the same 30-day return window and merchandise condition requirements outlined above.

• International exchanges may incur additional shipping charges, duties, and taxes.

Store credit may be requested in place of a refund. Once issued, store credit cannot be converted to a cash refund.

For assistance with exchanges or availability, please contact info@ballardnewyork.sbs.

8. Incorrect or Defective Merchandise

If you receive an incorrect or defective item, please contact info@ballardnewyork.sbs with your order number and photographs of the issue.

In these circumstances, Ballard New York will cover reasonable return shipping costs and arrange for an appropriate resolution at no additional shipping expense to the customer.

9. Lost or Damaged Returns

Customers are responsible for securely packaging returned merchandise and retaining shipment tracking information.

For return shipments arranged independently by customers, Ballard New York is not responsible for packages lost or damaged in transit, except where required by law. We recommend using an insured and trackable shipping service.

If a shipment is lost or damaged, please contact the shipping carrier to initiate a claim. Our team is happy to assist with available shipment information.

For shipments arranged directly by Ballard New York, please contact info@ballardnewyork.sbs so we can assist with any shipping issues.